Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping delivery estimates & rates
Once your order is processed you will be sent an email with your tracking link.
Shipping time varies by location. These are our current estimates:
United States (10-20 Business days)
Canada, Europe (10-20 Business days)
Australia, New Zealand (10-30 Business days)
Mexico, Central America, South America (15-30 Business days)
Please note that delivery delays can occasionally occur.
Shipping charges for your order will be calculated and displayed at checkout. Free shipping can be earned by attaining a valuation of $75 in your cart or more. If your cart valuation is below $75, there will be a charge for shipping.
Shipment to P.O. boxes or APO/FPO addresses
We cannot ship to P.O. Boxes or Military APOs. If you live in a non-contiguous U.S. state or territory—in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands—additional fees or shipping restrictions may apply. Please be aware that longer shipping times will take place for U.S. Territories.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Whale Tail Productions LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Whale Tail Productions LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.