Returns & Refund Policy

 

Our Returns & Refund policy lasts up to 30 days. If 30 days have passed upon arrival of your delivery, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. If you've completed your order through the online store, we should have a record of your transaction already and will have access to your proof of your purchase. That being said, if we don't, please have it on hand so we can proceed with the Return and Refund process smoothely.

There are certain situations where only partial refunds are granted (if applicable) 

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Goods that are exempt from being returned aka non-returnable items:

  • Gift cards
  • Custom canvases and printouts
  • Downloadable software products
  • Online courses


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. It typically takes 5 to 10 business days for customers to receive a refund on an approved return.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@whaletailproductions.com.

 

Please visit our full Return & Refunds Policy page for further details.