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Got a question? Call us at 1-844-760-7WTP
Got a question? Call us at 1-844-760-7WTP

FAQs

Any questions or qualms you have, we're here to respond accordingly.

If you have any questions that we didn't answer in these FAQs, message us through our Contact Form at the bottom of this page.

 

How can I track my order?

You can track your order here.

Please know that being able to track your order may take 24 hours or so post purchase.

 

Where can I find my tracking number?

Once your order has been shipped, you will receive a shipping notification email with a tracking link. If it's not a part of that email for whatever reason, send us a message requesting the tracking number for your order and we'll deliver it to you promptly.

 

What forms of payment do you accept?

You can pay with Paypal or by credit card (Visa, Mastercard, Discover, or American Express).

 

How can I get free shipping?

You can get free shipping if your order exceeds $75.00. Your free shipping rate will automatically be added to your order once you've completed the checkout process.

 

How will my order be shipped?

We've carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery service possible.

For more information regarding shipping details please refer to our shipping policy page.

 

Any exceptions I should be aware of?

Deliveries are not typically made on Saturdays or Sundays. We cannot ship to P.O. Boxes or Military APOs. If you live in a non-contiguous U.S. state or territory—in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands—additional fees or shipping restrictions may apply.

 

How does the shipping process work?

Step 1: Your order gets picked up from the warehouse. We'll send you a Shipping Confirmation email to let you know your order is on its way.

Step 2: Your order is shipped to a Local Delivery Terminal. A carrier transports your order with care to a delivery professional in your area.

Step 3: Welcome your new order home! Be sure to inspect the shipment contents upon delivery. If you have any concerns regarding the condition or packaging of your order, simply describe the issue on the delivery receipt provided by the driver and contact us for assistance.

 

How long does it take for my shipment to arrive?

We are currently experiencing very high demand so please allow 1-5 days for your order to be processed.

Once your order is processed you will be sent an email with your tracking link. 

Shipping time varies by location. These are our current estimates:

United States (10-20 Business days)
Canada, Europe (10-20 Business days)
Australia, New Zealand (10-30 Business days)
Mexico, Central America, South America (15-30 Business days)

 

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.

 

Do you ship internationally?

Yes we do!